This course offers your staff a new kind of cultural competence: making your services accessible and compliant through language access services. Some topics covered (among others) are:

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• What is language access, and why is it so important?

• Legal Basis for language access and what that means for your organization. 

• How to recognize when language assistance resources are needed, and

• what are the different kinds of language assistance resources?

• How to work with translators and interpreters.